I’m just asking, with all the recent technology allowing us to provide reviews on EBay, Amazon, Tripadvisor, AVVO, etc., are ratings of customers coming next? I had thought of a business like Avvo, except in my version I would have included lawyer and professionals reviewing clients. I can think of many instances in which I could have saved myself some real time and revenue wasting experiences, not to mention grief, had I known more about some clients before they retained me. Maybe I was just young and inexperienced. Maybe…..
Some of the client rating questions could be:
- Do they pay on time? Wait!… Do they even pay?
- Do they re-negotiate bills, and how much?
- Are they a pleasure to work with or are they the “clients from hell”?
- How many other lawyers turned them down?
- If they have prior litigation, how many times did the win/loose?
- Have they ever filed a bar complaint? (oooohh…now that would be worth something to inquiring minds)
Do you have some of your own questions about your clients?
I suppose for something like this to work out, customer rating/review access would have to be ultra private, members only and with scroll down choices to avoid personal remarks. I bet some of you reading this are already going huumm…….. I’d like that.
How about a client credit report like a FICO score for clients. Why not? “Uh… your score is a 540 (sub-prime?) so will have to charge you a larger retainer and you’ll have to pay a premium for this insurance policy in case…..Am I getting carried away?
My dog keeps looking at me like it if he’s saying (between drooling and panting) it’s not a good idea. Maybe he’s right. Maybe….
What do you think?
Jorge Colón's Blog 